Frequently Asked Questions
Where and how do you make your glassware?
Every product is handcrafted in a historical shack in Yellowknife, NT’s beautiful Old Town neighborhood. Please see our workshop page for details on how we create our products and how you can make your own!
What kind of recycled glass do you use?
We use a variety of locally sourced glass. In Yellowknife, anything that isn’t a domestic beer bottle is crushed and deposited at the landfill. We want to keep this glass out of the landfill and have re-purposed around 120,000 bottles since opening in 1994.
Are there hazardous by-products from your etching process?
No. The sandblasting medium we use to frost our glassware is aluminum oxide, which is inert and re-usable. We do not use acid etching, which uses toxic chemicals.
Do you have a product guarantee for shipped product?
Our glassware is strong, travels well and will outlive most other glass items, but with enough force, it will break. Please inspect your new glassware carefully and let us know right away if there are any problems so we can fix them! Please contact us by email at firstname.lastname@example.org regarding any broken or flawed products.
What is your return policy?
Should you be dissatisfied with our products within 30 days, we’ll exchange your items or provide a store credit for a future purchase.
When will my order ship?
Products usually take about a week to process and ship within 10-14 business days.
How are shipping charges determined?
Our rates are determined by the total weight and size of your order and by ground travel through Canada Post. Questions about shipping? Email us at email@example.com or call (867) 669-7654.
Does the frosting effect come off?
No, the etching process permanently frosts the glass.
Do finger smudges come off?
They come off easily in the dishwasher and can also be removed with soap and warm water.
Can the glasses be placed in a refrigerator or the freezer?
Are the mugs dishwasher safe?
Can the glassware go in the dishwasher?
Yes, they’re permanently etched and able to withstand the dishwasher. That said, many clients have noticed the image starts to fade after constant dishwasher polishing of 10 years or more.
Why did you choose to become a worker co-operative?
We are a creative studio that encourages our artists, staff and members to be catalysts for a sustainable and aware society. We feel the co-operative model aligns best with our social and community values.
As well, worker co-ops are:
You can learn more about co-operatives at canadianworker.coop